Refund policy

Fantascticz: Return & Refund Policy

At Fantascticz, your satisfaction with our retro nostalgia treasures is our greatest joy. We want you to adore every single piece you bring into your home. If, for any reason, you are not completely satisfied with your purchase, please review our United Return and Refund Policy below.

Our 30-Day Return Promise

We offer a comforting 30-day return policy, which means you have 30 days from the exact date you receive your item to request a return.

Eligibility Criteria for a Return

To ensure a smooth and successful return process, your item must meet the following criteria:

  • Pristine Condition: The item must be in the exact condition in which you received it—unworn, unused, unwashed, and free of any alterations.
  • Original State: All original tags must remain attached, and the item must be in its original, undamaged packaging.
  • Proof of Purchase: A receipt, order confirmation, or valid proof of purchase is required to process your request.

How to Initiate Your Return

To start a return, please contact our dedicated team at fantascticz@fantascticz.com .

If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a formal return will not be accepted and may be returned to the sender.

Authorized Return Shipping Address

Please send all pre-approved returns to:
Fantascticz
806 N 2nd St.
Marlow, OK 73055-1203
United States

Contacting Us for Return Inquiries

Should you have any questions or need gentle guidance regarding your return, our client service team is always here to assist you:

Damages, Defective Items, and Order Issues

Please inspect your order immediately upon receipt. If you discover that an item is defective, damaged, or if you have received the incorrect item, please contact us right away. We will evaluate the issue immediately and do everything in our power to make it right for you.

Non-Returnable Items & Exceptions

Certain items, by their nature, cannot be returned. Please review our list of exceptions carefully:

  • Perishable Goods: Items such as food, candy, flowers, or live plants.
  • Custom or Personalized Products: Any item that has been specially ordered or personalized just for you.
  • Personal Care Goods: Products such as cosmetics, beauty items, or personal hygiene articles.
  • Hazardous Materials: Flammable liquids, gases, or other hazardous materials.
  • Large Furniture: Because the client is responsible for return shipping costs, we believe returning large, heavy furniture items is unrealistic and costly for you. For this reason, we do not accept returns on large furniture.

Additional Non-Returnable Exclusions:

  • Sale Items: We cannot accept returns on items purchased during a sale, clearance event, or promotion.
  • Special Services: Protection purchases, shipping insurance, or third-party coverage are non-refundable.
  • Gift Cards: Gift cards cannot be returned or redeemed for cash.

If you have any questions or concerns about whether a specific item in your order is eligible for a return, please do not hesitate to reach out to us.

Exchanges

The quickest and most efficient way to ensure you receive the desired item is to return the item you have. Once your return is received and approved, you may make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the policies above, if your merchandise is being shipped to the European Union, you possess the right to cancel or return your order within 14 days of receipt, for any reason and without justification. To be eligible, your item must be in the same pristine condition (unworn, unused, with all tags attached, and in its original packaging) along with your receipt or proof of purchase.

Refunds

Once we receive and thoroughly inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be automatically processed and applied to your original payment method within 10 business days.

Please keep in mind that it can take some additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your return and you have not yet received your refund, please contact us immediately at fantascticz@fantascticz.com or call us at  1(844) 306.0038

Fantascticz: Then, Now & Always!